Customer Success Intern/Analyst

This role is perfect for a smart, motivated, people-oriented candidate looking to gain experience in a high-growth start-up. You’ll work directly with the VP Community to improve the customer experience for our premium subscribers.

London · Full-time

Your primary areas of responsibility will be responding to customer queries, facilitating group chats and building out processes that ensure a great experience for all premium subscribers.

You will be responsible for reporting data and trends on customer behaviour and providing feedback to the product and engineering teams to improve the overall customer experience in the Finimize App.

As well as customer support over email and WhatsApp you will be tasked with maximising customer to customer interactions and optimising for great outcomes for our customers.

As this will be the launch of a new function at Finimize you will need to be a confident self starter and very comfortable talking to stakeholders and customers.

💸 What sets Finimize apart?

  • Work directly with the founding team
  • Work with a team that has a strong track record
  • Join a high-growth startup with global traction and backed by some of the world’s best investors
  • 600k subscribers across all platforms
  • One of the world’s largest and most engaged finance communities
  • 80% of users that refer Finimize use the word ‘Love’

💪 Responsibilities:

  • Building scalable process for onboarding new members into group chats
  • Managing communication with the online premium subscriber community
  • Reporting on customer behaviours and trends to the wider Finimize team
  • Build the foundations of a customer success function

Some things we consider critical to being our Customer Success Intern/Analyst:

  • Some experience in customer sales, support, client relations or community management is a plus but not a necessity
  • Excellent inter-personal skills. The right candidate will have a natural ability to empathise and understand people.
  • Casual but professional communication style over email and WhatsApp
  • Self-starter who thrives in a fast-paced, entrepreneurial environment and can flourish even under tremendous pressure
  • A high level of confidence and the ability to work independently and willing to go the extra mile
  • The right to live and work in the UK
  • English fluency essential; other languages an advantage

How to apply

Send us an email at with a brief intro and your CV. You need to be able to work in London to be considered.

We’ll let you know we received your application and, if it makes sense, we’ll have a Skype call or grab a coffee to chat about things further 😀

🙊 Psst... We're an equal opportunity employer and value diversity on our team.

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