FAQ

Membership & Subscriptions

Standard Membership

What content can I access if I don’t pay for a subscription?

Kick-off every morning like the pros do with the Finimize Newsletter, which brings you the two biggest stories of the day in less than three minutes. You’ll also be able to sign up for our global community events, hear about the latest insights just in from our analysts, and put your questions directly to our experts. Sound good? Sign up for free here 💌

If you download the Finimize app, you’ll also be able to listen to the Daily Brief, as well as read a few introductory Packs. You’ll need to become a Finimize Premium member to get at more of the good stuff, mind you…

 

Do I need to pay for a monthly/yearly subscription to try out some of the features?

Nope, you can explore everything Premium has to offer with a seven-day free trial to help you make your mind up ✨
And if it’s not for you, no hard feelings: you can cancel your trial up to 24 hours before it expires. After this, it’ll automatically roll into a Premium subscription.

 

Premium membership

What can I get with my Premium membership?

Loads of things! You’ll be able to….

👉 Keep up with the biggest news with the Daily Brief, available in text and audio
👉 Spot under-the-radar opportunities with an extensive library of insights, deep-dives and more
👉 Hear from industry leaders and investing experts with VIP invitations to our community events
👉 Bounce ideas off like-minded Finimizers and our analysts in one of our group chats

 

How much do the subscriptions cost?

It depends where in the world you are 🌍

A yearly subscription costs £59.99 in the UK, $79.99 in the US, or the equivalent of £59.99 in your local currency.

A monthly subscription costs £8.99 in the UK, $11.99 in the US, or the equivalent of £8.99 in your local currency.

 

Student Subscriptions

If you’re a student, just drop us an email at help@finimize.com with a copy of a valid Student ID and we’ll send you a promo code to make life a bit easier 😎

 

Manage my Subscription & Cancellations

How do I cancel my subscription?

You can cancel your Finimize subscription whenever you like, and you’ll continue to have access to all the perks of your Premium Membership until your subscription expires.

1. Open the Finimize app and tap the profile icon in the top-right corner of the “Today” screen
2. Scroll down and select “Manage subscription”
3. Just follow the instructions to cancel your subscription

Alternatively, if you paid for your subscription through the Apple Store, Google Play, or directly through the Finimize website, you can cancel using the links below.

App Store Subscriptions (Apple iOS): http://support.apple.com/kb/ht4098

Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481

Web Subscriptions (directly through the Finimize website):
https://subscriptions.finimize.com/profile

 

How can I check when my subscription is about to expire and/or what my current payment plan is?

1. Open the Finimize app and tap the profile icon in the top-right corner of the “Today” screen.
2. Scroll down and select “Manage subscription”
3. Here you’ll be able to see everything you need to know about your subscription

You can also check your subscription on the Finimize website.

 

Can I switch the email associated with my subscription?

Yep, just drop us an email at help@finimize.com from the email your current subscription is attached to with the following phrase:

👉 “I’d like to move my Premium membership from this email address to [new email address]”

You’ll get a confirmation that your request’s been received, and you’ll be able to log in using your new email address a day or two later 🙌 If you can’t, just reply to the confirmation email and we’ll get right on it.

 

I’d like my account to be deleted – can you help?

Absolutely, just drop us an email at help@finimize.com and we’ll sort it for you.

 

Technical Issues

I’ve paid for a Premium subscription – why can’t I see my Premium features?

There could be a couple of reasons for that.

The first thing to check is that you’re using the right email address. That’s the one that you used to sign up in the first place. If you signed up through the Apple tab instead of manually entering an email address all you need to do is press “Log in with Apple” and you’ll be good to go 😎

If you are using the right email address, you’ll want to check to see you have the most up-to-date version of the Finimize app. If you go to your App store you’ll see if there is an update to be installed. Just press on “Update” and the latest version will begin installing.

If this still doesn’t work and you bought your membership through the Apple Store or Google Play store, you can always restore your purchase. Simply go to “Settings” in the Finimize app, and scroll down until you find the “Restore Purchase” tab. This should update things on our end, and refresh the app on yours.

Still having trouble? Not to worry: just let us know at help@finimize.com and we’ll get you up and running in no time 😏

 

Refunds

If you think you’re eligible for a refund, just drop us an email at help@finimize.com. We’ll let you know if you’re eligible, and if you are, we’ll cancel your subscription and credit a refund to your account within 5-10 business days. That’ll mean you’ll lose access to your Premium content. 

 

What’s the refund policy for trials?

When you sign up to a trial with us, you’re agreeing that it needs to be cancelled up to 24 hours before it’s due to expire – otherwise, it’ll run into a yearly subscription.

If you bought your membership through the Apple Store or Google Play, it’s in their hands: we don’t have any control over their processing of refunds or cancellations. If you want to know more about how to request refunds from those guys, check out the links below:

Google Play: https://support.google.com/googleplay/android-developer/answer/2741495?hl=en-GB

Apple: https://www.imore.com/how-to-get-refund-itunes-app-store

 

Can I get a refund if I accidentally paid for a renewed subscription?

Sure, as long as you’ve not accessed any Premium content and not more than 2 weeks has passed since the renewal. In that case, we can refund you in full to your account. Just bear in mind that if the membership was purchased using Google Play or the Apple Store, we have no control over their refunds and can’t guarantee a refund will be processed.

If you want to know more about how to request refunds from those guys, check out the links below:

Google Play: https://support.google.com/googleplay/android-developer/answer/2741495?hl=en-GB

Apple: https://www.imore.com/how-to-get-refund-itunes-app-store

 

If we haven’t answered your question here, get in touch with us through help@finimize.com and we’ll be happy to help 💸

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